Markerstudy Limited

  • Third Party Claims Handler - Chelms

    Job Locations UK-Essex-Chelmsford
    Job ID
    # of Openings
    Position Type
    Permanent Full-Time
  • Overview



    To pro-actively handle a portfolio of third Party motor claims across various skillsets


    • Managing claims caseload in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels.
    • Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
    • Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles).
    • Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
    • Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation.
    • Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
    • Developing and maintaining effective relationships with colleagues and business partners.
    • Pro-actively managing personal training and development requirements.
    • Undertaking general claims tasks, as required.
    • Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
    • Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.


    • Previous claims experience within motor insurance (personal injury)
    • Strong customer service and communication skills
    • Ability to manage and prioritise own workloads
    • Willingness to develop self and new skills
    • Ability to work with flexibility in a proactive claims environment
    • Good market knowledge
    • Good commercial awareness


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