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Third Party Claims Handler - Chelms
# of Openings
To pro-actively handle a portfolio of third Party motor claims across various skillsets
Managing claims caseload in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels.
Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles).
Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation.
Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
Developing and maintaining effective relationships with colleagues and business partners.
Pro-actively managing personal training and development requirements.
Undertaking general claims tasks, as required.
Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.
Previous claims experience within motor insurance (personal injury)
Strong customer service and communication skills
Ability to manage and prioritise own workloads
Willingness to develop self and new skills
Ability to work with flexibility in a proactive claims environment
Good market knowledge
Good commercial awareness
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